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1px 2px 0 rgb(0 0 0 / .05);--shadow-base:0px 1px 2px 0px rgba(0, 0, 0, .06), 0px 1px 3px 0px rgba(0, 0, 0, .1);--shadow-md:0 4px 6px -1px rgb(0 0 0 / .1), 0 2px 4px -2px rgb(0 0 0 / .1);--shadow-lg:0 10px 15px -3px rgb(0 0 0 / .1), 0 4px 6px -4px rgb(0 0 0 / .1);--shadow-xl:0 20px 25px -5px rgb(0 0 0 / .1), 0 8px 10px -6px rgb(0 0 0 / .1);--shadow-xxl:0 25px 50px -12px rgb(0 0 0 / .25);--shadow-inner:inset 0 2px 4px 0 rgb(0 0 0 / .05);--shadow-none:0 0 #0000;--focus-box-shadow:0 0 0 4px var(--primary-30);--focus-outline-offset:0;--font-thin:100;--font-extralight:200;--font-light:300;--font-regular:400;--font-medium:500;--font-semibold:600;--font-bold:700}html *{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{font-weight:400;text-rendering:optimizeLegibility!important;-webkit-font-smoothing:antialiased!important}p,h1,h2,h3,h4,h5,h6{margin:0;padding:0}.alert{padding:.75rem}.success{border:1px solid var(--green-40, #72f0c2);background-color:var(--green-10, 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#6f7176);font-size:.7rem}.form-page{display:flex;flex-direction:column;padding:1.5rem 1.5rem 5.8rem;align-items:center;gap:1.5rem;background-color:var(--gray-10, #f7f8fa);height:calc(100vh - 97px);min-height:calc(100vh - 97px);max-height:calc(100vh - 97px);overflow-y:auto}.form-page select{border-radius:8px;border:1px solid #ccc;width:100%}.form-page .disabled-option{color:var(--gray-80, #6f7176);opacity:.5}.form-page .ticket-page-container-text{display:flex;flex-direction:column;gap:.25rem}.form-page .form-title{color:var(--gray-100, #45484d);font-size:1.25rem;font-style:normal;font-weight:600;line-height:1.75rem}.form-page .form-description{color:var(--gray-80, #6f7176);font-family:IBM Plex Sans;font-size:14px;font-style:normal;font-weight:400;line-height:20px}.form-page .form-field{display:flex;flex-direction:column;gap:.5rem;width:100%}.form-page .form-field label{color:var(--gray-100, #45484d);font-size:1rem;font-style:normal;font-weight:600;line-height:1.5rem}.form-page .form-content{display:flex;flex-direction:column;gap:8px;margin-top:20px}.form-page .form-select{width:100%}.form-page label{color:var(--gray-80, #6f7176);font-family:IBM Plex Sans;font-size:14px;font-style:normal;font-weight:400;line-height:20px;text-transform:capitalize}.form-page .footer{position:fixed;bottom:0;background-color:#fff;width:100%;padding:1rem;border-top:1px solid var(--gray-20, #edeff2);box-shadow:0 -10px 15px -3px #0000000a,0 -4px 6px -2px #00000005;display:flex;gap:1rem;flex-direction:row;align-items:center;justify-content:end}.form-page .button-row{display:flex;gap:1rem;flex-direction:row;justify-content:end}.form-page .new-ticket-subject{width:100%}.form-page .new-ticket-description{border-radius:8px;height:100px}.page-header{position:sticky;top:0;z-index:10;display:flex;flex-direction:row;padding:0;width:100%;background-color:#fff;border-bottom:1px solid var(--gray-20);align-items:center;gap:.75rem;padding:1rem;max-height:3.75rem}.page-header .page-title-text{overflow:hidden;color:var(--grey-100, #45484d);text-overflow:ellipsis;font-size:1.5rem;font-style:normal;font-weight:600;line-height:2rem}.ticket-page-container{display:flex;padding:1.75rem 2rem 2rem;flex-direction:column;gap:1.5rem;border-radius:1rem;background:var(--white, #fff);box-shadow:var(--shadow-base);width:50vw;min-width:400px}.counter-text{color:var(--gray-80, #787a80);text-align:right;font-size:.75rem;font-style:normal;font-weight:300;line-height:1rem}.metrics-section{display:flex;flex-direction:column;gap:.75rem;padding-bottom:.75rem}.box-shelf{display:flex;gap:.75rem}.metric-box{display:flex;flex:auto;flex-direction:column;border-radius:.75rem;padding:1rem;gap:1rem}.metric-number{overflow:hidden;text-overflow:ellipsis;font-size:3rem;font-style:normal;font-weight:600;line-height:3rem}.title{font-size:24px;padding:16px;width:100%}.metrics-header{display:flex;flex-direction:column;padding:0 .5rem;gap:.125rem}.subtitle{color:var(--gray-90, #5e6066);font-family:IBM Plex Sans;font-size:16px;font-style:normal;font-weight:600;line-height:20px;letter-spacing:2.88px;text-transform:uppercase}.pending{background-color:var(--gray-100, #45484d);border:1px solid var(--gray-90, #5e6066);box-shadow:var(--shadow-base);color:var(--white, #fff)}.in-progress{background-color:var(--primary-60);border:1px solid var(--primary-50);box-shadow:var(--shadow-base);color:var(--white, #fff)}.resolved{background-color:var(--green-70);border:1px solid var(--green-60);box-shadow:var(--shadow-base);color:var(--white, #fff)}.closed{background-color:var(--red-50, #ffa19e);border:1px solid var(--red-40, #ff706b);box-shadow:var(--shadow-base);color:var(--white, #fff)}.avg-time{background-color:var(--white, #fff);color:var(--gray-100, #45484d);border:1px solid var(--gray-30, #e0e2e5)}.avg-time .time-header{overflow:hidden;color:var(--gray-80, #6f7176);text-overflow:ellipsis;font-size:1rem;font-style:normal;font-weight:600;line-height:1.5rem}.metrics-header-wrapper{display:flex;justify-content:space-between;align-items:center}.table-wrapper{position:relative;width:100%;overflow:auto;border-radius:.75rem;border:1px solid var(--gray-30, #edeff2);min-height:180px}table{all:unset;table-layout:fixed;width:100%}.table-footer{position:sticky;bottom:0;left:0;z-index:10;width:100%;background-color:var(--gray-10, #f7f8fa);padding:.75rem;color:var(--Grey-100, #45484d);font-size:.875rem;font-style:normal;font-weight:500;line-height:1.25rem;border-top:1px solid var(--gray-30, #e0e2e5)}.ticket-table-row{cursor:pointer}.ticket-table-row:hover,.ticket-table-row:hover .id-cell,.ticket-table-row:hover .subject-cell{background-color:var(--gray-10, #f7f8fa)}.ticket-table-row.selected-row{background-color:var(--blue-10, #e6f4ff)}.ticket-table-row.selected-row td{font-weight:500;color:var(--primary-90)}.ticket-table-row.selected-row .id-cell{background-color:var(--blue-10, #e6f4ff);border-left:4px solid var(--primary-60, #4456ff);padding-left:8px}.ticket-table-row.selected-row .subject-cell{background-color:var(--blue-10, #e6f4ff);overflow:hidden;color:var(--primary-60, #2134dc);font-weight:600}.id-cell{position:sticky;left:0;z-index:6;width:124px;max-width:124px;min-width:124px;background:#fff}thead{background-color:var(--gray-10, #f7f8fa);color:var(--gray-80, #6c6e73);font-size:.75rem;width:100%;position:sticky;top:0;z-index:10}th{background-color:var(--gray-10, #f7f8fa);overflow:clip}th.subject-col,th.description-col{min-width:200px;max-width:20vw!important}th.id-col{position:sticky;left:0;z-index:5;width:124px;max-width:124px;min-width:124px}th.subject-col{position:sticky;left:124px;z-index:5}thead th{border-bottom:1px solid var(--gray-30, #e0e2e5);padding:.75rem;min-width:100px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-align:start}th:first-child{border-radius:.75rem 0 0}tfoot th{font-weight:500}tbody{border-bottom:none;background-color:#fff}tr>*{color:var(--gray-80, #6c6e73);padding:.75rem;white-space:nowrap;text-overflow:ellipsis}tr:not(:last-child)>*{border-bottom:1px solid var(--gray-30, #e0e2e5)}.subject-cell{position:sticky;left:124px;z-index:5;background:#fff;max-width:20vw;overflow:hidden;color:var(--gray-90, #45484d);text-overflow:ellipsis;white-space:nowrap;font-size:.875rem;font-style:normal;font-weight:600;line-height:1.25rem;text-transform:capitalize;box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a}.description-cell{max-width:30vw;overflow:hidden;color:var(--gray-80, #6c6e73);text-overflow:ellipsis;white-space:nowrap;font-size:.875rem;font-style:normal;font-weight:400;line-height:1.25rem}.hidden{display:none}.name-with-initials{display:flex;align-items:center;gap:.5rem}.name-with-initials .initials-box{height:1.5rem!important;width:1.5rem!important;display:flex;justify-content:center;align-items:center;border-radius:.5rem}.name-with-initials .initials-box .initials{color:var(--white, #fff);text-align:center;font-size:.75rem;font-style:normal;font-weight:600;line-height:.875rem}.no-group-dash{width:.75rem;height:1.5px;background-color:var(--gray-50, #dfe1e5);border-radius:.25rem;margin-left:.25rem}